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A prototype for mixed initiative dialogue

During 1998 a prototype has been built, which allows a quite natural interaction in telephone applications. Particular care has been posed in the portability to different domains, being the dialogue strategy common to different applications. In order to change applications, only a few things are required: design of recognition grammars, definition of some contexts containing different concepts with various properties, definition of some actions to carry out when a context has been activated. A commercial project, which aims to integrate this dialogue technology into some call center development tool, is founded by VOX and started in september, 1998.

  Last update 4/1/1999 - Maintainer Roberto Gretter